Women's Recovery Center - Receptionist (During Business Hours)

Receptionist

Statement of Work: We are recruiting for a friendly welcoming volunteer receptionist to provide reception support for the Women’s Recovery Center (WRC). WRC hours are Monday – Friday from 8:30 a.m. – 5:00 p.m. The hours for this position are flexible based on the volunteer’s availability and WRC need. Currently, we have a need for someone Tuesdays (11 - 5 pm), Wednesdays (11-5 pm), and Fridays (12:30 - 5 pm).

Supervision: The position reports to the Executive Director and has no supervisory responsibilities for other volunteers.

Minimum Requirements: The Receptionist must be well-organized and attentive to detail in order to work with multiple tasks. The Receptionist should also have excellent written and verbal communication skills. The candidate must be proficient in all Microsoft Office functions. Valid Ohio Driver’s License is a plus. We will conduct a criminal background check and must be able to pass a pre-volunteer drug-screening.                    

Responsibilities:

1. Manages walk-ins at the front desk.
2. Types and creates correspondence, documents, reports, data, and flyers.
3. Helps print urine screening labels for clients at the front desk.
4. Enters data as needed by WRC administrative and clinical staff.
5. Provides administrative support for the clinical team including faxing required confidential reports and copying required intake and treatment packages.
6. Aids with scheduling for transportation programming (when implemented in 2020).
7. Files and organizes filing electronic and paper systems as needed.
8. Answer administrative phone call lines and record and distribute messages.
9. Manage tidiness, presentation, organization of the building. Give feedback to the cleaning company when needed. Tidy any items out of order in all rooms and sort and arrange donations. Clean refrigerator monthly. Coordinate trash pick-up in the parking lot and trash if overfilled before cleaning people come on Wednesday evening.
10. Coordinate any small maintenance and repairs (under $500).
11. Helps to run outside errands for the WRC and research necessary supplies.  
12. Any other responsibilities as needed by the WRC.

WRC Information

The mission of the Women’s Recovery Center is to serve women and their families by providing comprehensive
addiction treatment, prevention, and education programs that are client-centered, family-based, and recovery-focused.

The Women’s Recovery Center operates three (3) alcohol and other drug treatment programs offered in the mornings
or evenings. The programs are intensive outpatient (IOP), outpatient (OP), and aftercare treatment. Through all of
these programs, treatment planning includes individual and group therapy, trauma therapy, case management,
parenting class, peer support, medication-assisted treatment (connecting if necessary), on-site childcare, HIV education
and safety planning, nutrition, and integration of physical health. Clients also have access to regular donations of
clothing, children's items, hygiene products, and snacks. Bus passes are provided to help clients access treatment. We
recently completed our onsite recreational room where clients can use exercise as a coping tool for substance abuse
addiction.

Partnerships include LegalWorks (onsite legal help), Ohio State Extension (nutrition classes), Care Alliance (HIV
education), BioSphere (trauma education), and Domestic Violence Advocacy Center (domestic violence education). Our
referral partners include other substance abuse agencies, the Ohio Department of Children and Family Services, and
Cleveland area courts.

The women we serve are marginalized due to substance use disorder (SUD), poverty, and violence. Many of our clients
suffer from trauma and loss including pasts with sexual, verbal, and physical abuse; domestic violence; human trafficking;
and severe mental health concerns including depression, anxiety, bipolar disorder, and schizophrenia. Eighty-seven percent
of clients are single mothers, 50 percent of their children are placed into foster care due to SUD, and 90 percent of clients
are legally mandated to be in treatment. Ninety percent of the women are low-income as they are below 125 percent of
the federal poverty level. Of clients served, 40 percent are African-American, 40 percent are Caucasian, and 20 percent are
Hispanic. The majority of them live within the Cleveland City limits and most live in a five-mile radius of WRC.

We look forward to hearing from you! Thank you!